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Answers to your questions


How do I register as a reseller? How is the procedure when placing an order with Naber? What are my contact options? And how about data protection? Answers to all kinds of queries can be found by our partners on the FAQ page.



General

Yes, in the menu area Downloads under the item Others you will find the PDF document Website Guide with step-by-step instructions for easier use of all functions of the Naber website.

We only sell to resellers with a suitable connection to the industry.

No, this is not possible. Please contact one of our resellers.

Please apply for a dealer account by registering at our company. For this purpose, please fill out the complete form. Please enclose appropriate trading licence. After successful verification, your account will be activated. As soon as your account has been activated, we will inform you by e-mail.

Our Regio office teams are your personal contacts at +49 5921 704-0 or by e-mail at naber@naber.com daily from 7.30 a.m. to 5.30 p.m., on Fridays until 4 p.m.


Webshop

No. You apply for webshop access in the course of your registration as a dealer. Current customers can also apply for webshop access afterwards.

Prices can only be seen after your successful login.

Yes, on the detailed product page your individual prices are displayed. On the product sliders as well as on the product listing pages, only RRP prices are displayed.

If this is offered for a product, you will find the volume-related price of the next higher volume level on the detailed product page.

Please use the password recovery process. Enter your email address in the password recovery form. You will receive an email with a link to set a new password.

On the detailed product page you can see the availability of the items.

In our webshop at the corresponding product.

Please feel free to contact us by phone at +49 5921 704-0 or by e-mail at naber@naber.com.


My account

The placed orders are listed in the "Orders" section.

You can create an order list, add new products, change the respective number of products or delete products in the "Order lists" section of your dealer account.

Yes, for this you can upload a file (CSV, XLS or XLSX format) in the dealer account or search for the product numbers and place the order in the shopping basket.

The administrator of your account can create a new employee account in the "Company" section under the item "Role administration" in the sub-item "Contacts" with the button "Create contact".

You can assign which employee gets which rights in the role and rights administration.

You can set a budget for a specified time interval (monthly, quarterly, half-yearly, annually) under "Budget management". In the "Quotas" section you can determine how many orders can be placed in a specified time interval.

You can reset your password and create a new password. Enter your email address in the password recovery form. You will receive an email with a link to set a new password.

You can enter a new password in the "My account" section under the item "Personal profile" in the sub-item "Change password".


Newsletter

In the registration process you can subscribe to the newsletter. In your webshop account you can also register for the newsletter.

Please be aware that after clicking on the sign-up button, you will receive an email with a link that you must use to confirm your subscription (double opt-in).

Check the spam folder of your e-mail programme. Repeat the registration process if you do not find a message there.

Use the unsubscribe link at the end of the newsletter, or e-mail us at naber@naber.com.

No, this is not possible. You must have a webshop account.

Yes, the newsletter is free of charge.

It is possible to change your e-mail address by unsubscribing your old e-mail address from the newsletter and subscribing to the newsletter again with your new e-mail address. You can also send us the change by e-mail via naber@naber.com.

If you do not see any pictures in the newsletter, this is due to the security settings of your e-mail provider. You can normally download the images by clicking on a message box above the e-mail. Alternatively, use the web display of the newsletter.


Search for dealers

In the course of the registration process you can register for inclusion in "Find a dealer". You can also do this registration in your webshop account.

No, this is not possible. You can only choose between listing and non-listing. The registered address is the address you use to register with us as a customer.

No, this is not possible. You must have a webshop account.

Yes, both the entry and the search are free of charge.


Dispatch

We dispatch exclusively with Dachser (pallet dispatch) and UPS (parcel dispatch).

No, we charge the shipping costs additionally.

Depending on the quantity, weight and volume of your order, the shipping costs are country-specific.

Yes, this is possible for an additional charge.

Generally, you can create a total of 5 fixed delivery addresses from which you can choose free of charge. You can choose from these free of charge. If you would like to have goods sent to a different delivery address, this is possible for an additional charge.

Yes, please contact us about this.

Normally within 1-3 working days.

Yes, in the order process you can specify a desired delivery week.


Order

Yes, please contact your contact person in the office.

Please contact your contact person in the office.

Yes, in your webshop account you have access to your order history.

You can view relevant information about your orders in the "Orders" section of your dealer account. Under the item "Status" you can see the order status.


Exchange/ Complaint

This is possible for stock items. For items that are not in stock, we charge a 20 percent restocking fee. You bear the return costs. Returns are not possible for custom-made products.

Please use the returns registration form. If you have any questions, please contact your contact person in the office.

The legal warranty period is two years.

If there is slight damage, accept the parcel and ask the driver to confirm the damage in writing. Please take photographs as evidence. In case the parcel is severely damaged, please refuse to accept it.

Please contact your contact person in the office.

Please contact your contact person in the office.

Please contact your contact person in the office.


Data protection

We use your personal data exclusively to process your order and to send you current offers by e-mail, if you have consented to this. We do not pass on your data to third parties.

We store and process your customer data in compliance with the regulations of the Federal Data Protection Act (BDSG) and the Teleservices Data Protection Act (TDDSG).

You are entitled to information, correction, blocking and deletion of your stored data at any time.