Answers to your questions
How do I register as a reseller? How is the procedure when placing an order with Naber? What are my contact options? And how about data protection? Answers to all kinds of queries can be found by our partners on the FAQ page.
General
Is there a guide for all functions on the Naber website?
Yes, in the menu area Downloads under the item Others you will find the PDF document Website Guide with step-by-step instructions for easier use of all functions of the Naber website.
Who can buy from Naber?
We only sell to resellers with a suitable connection to the industry.
Can I buy from Naber as a private customer?
No, this is not possible. Please contact one of our resellers.
How do I become a customer of Naber GmbH?
Please apply for a dealer account by registering at our company. For this purpose, please fill out the complete form. Please enclose appropriate trading licence. After successful verification, your account will be activated. As soon as your account has been activated, we will inform you by e-mail.
At what opening hours can I reach Naber?
Our Regio office teams are your personal contacts at +49 5921 704-0 or by e-mail at naber@naber.com daily from 7.30 a.m. to 5.30 p.m., on Fridays until 4 p.m.
Webshop
Do I automatically receive webshop access with my registration as a dealer?
No. You apply for webshop access in the course of your registration as a dealer. Current customers can also apply for webshop access afterwards.
I cannot see any prices in the webshop.
Prices can only be seen after your successful login.
I am a member of the association. Can I see my individual purchase prices?
Yes, on the detailed product page your individual prices are displayed. On the product sliders as well as on the product listing pages, only RRP prices are displayed.
Do you offer volume-related prices?
If this is offered for a product, you will find the volume-related price of the next higher volume level on the detailed product page.
I forgot my password.
Please use the password recovery process. Enter your email address in the password recovery form. You will receive an email with a link to set a new password.
How do I see which items are in stock ?
On the detailed product page you can see the availability of the items.
Where can I find assembly instructions and data sheets ?
In our webshop at the corresponding product.
How do I proceed if I cannot find a certain article in the Naber Webshop?
Please feel free to contact us by phone at +49 5921 704-0 or by e-mail at naber@naber.com.
My account
Where can I find an overview of my placed orders?
The placed orders are listed in the "Orders" section.
Can I create or change an order list?
You can create an order list, add new products, change the respective number of products or delete products in the "Order lists" section of your dealer account
Is it possible to order by quick order?
Yes, for this you can upload a file (CSV, XLS or XLSX format) in the dealer account or search for the product numbers and place the order in the shopping basket.
Where can I create additional accounts for employees?
The administrator of your account can create a new employee account in the "Company" section under the item "Role administration" in the sub-item "Contacts" with the button "Create contact".
How can I define the rights of employees?
You can assign which employee gets which rights in the role and rights administration.
Can I set a budget or order quota?
You can set a budget for a specified time interval (monthly, quarterly, half-yearly, annually) under "Budget management". In the "Quotas" section you can determine how many orders can be placed in a specified time interval.
What can I do if I forget the password to my customer account?
You can reset your password and create a new password. Enter your email address in the password recovery form. You will receive an email with a link to set a new password.
How can I change my password?
You can enter a new password in the "My account" section under the item "Personal profile" in the sub-item "Change password".
Newsletter
How can I register for the newsletter?
In the registration process you can subscribe to the newsletter. In your webshop account you can also register for the newsletter.
Please be aware that after clicking on the sign-up button, you will receive an email with a link that you must use to confirm your subscription (double opt-in).
I did not receive a confirmation e-mail. What do I have to do?
Check the spam folder of your e-mail programme. Repeat the registration process if you do not find a message there.
How can I unsubscribe from the newsletter?
Use the unsubscribe link at the end of the newsletter, or e-mail us at naber@naber.com.
To subscribe to the newsletter, do I have to be a Naber customer?
Yes, a customer number is required.
Can I also register for the newsletter without having a webshop account?
No, this is not possible. You must have a webshop account.
Is the newsletter free of charge?
Yes, the newsletter is free of charge.
How do I change my e-mail address?
It is possible to change your e-mail address by unsubscribing your old e-mail address from the newsletter and subscribing to the newsletter again with your new e-mail address. You can also send us the change by e-mail via naber@naber.com.
Why do I not see any pictures in the newsletter?
If you do not see any pictures in the newsletter, this is due to the security settings of your e-mail provider. You can normally download the images by clicking on a message box above the e-mail. Alternatively, use the web display of the newsletter.
Search for dealers
How can I register as a dealer for the Naber "Find a dealer" function?
In the course of the registration process you can register for inclusion in "Find a dealer". You can also do this registration in your webshop account.
Can I enter my "Find a dealer" address individually?
No, this is not possible. You can only choose between listing and non-listing. The registered address is the address you use to register with us as a customer.
Can I also enter my address without having a webshop account?
No, this is not possible. You must have a webshop account.
Is using the dealer search free of charge?
Yes, both the entry and the search are free of charge.
Dispatch
Which parcel service is used to dispatch the goods?
For orders using forwarding agents, we work with various service providers and select the most suitable one for you based on your needs. For parcel shipping, we primarily use UPS and DPD.
Are the shipping costs included in the price?
No, we charge the shipping costs additionally.
What are the delivery and shipping costs?
Depending on the quantity, weight and volume of your order, the shipping costs are country-specific.
Can I choose express delivery?
Yes, this is possible for an additional charge.
Is it possible to have the goods delivered to a different address?
Generally, you can create a total of 5 fixed delivery addresses from which you can choose free of charge. You can choose from these free of charge. If you would like to have goods sent to a different delivery address, this is possible for an additional charge.
Can I also receive a partial delivery?
Yes, please contact us about this.
When will my goods be dispatched?
Normally within 1-3 working days.
Can I specify a desired delivery date?
Yes, in the order process you can specify a desired delivery week.
To which countries does Naber deliver?
We deliver worldwide.
Order
What guarantee conditions apply?
All information sheets on the guarantee can be found on the Guarantee conditions page.
Can I still change my order details?
Yes, please contact your contact person in the office.
Do I receive an order confirmation after each order?
Yes, by e-mail.
How can I cancel an order?
Please contact your contact person in the office.
Can I view my previous orders?
Yes, in your webshop account you have access to your order history.
Where can I view the order status?
You can view relevant information about your orders in the "Orders" section of your dealer account. Under the item "Status" you can see the order status.
Can I order via EDI?
Yes, that's not a problem.
Exchange/ Complaint
Can I exchange goods?
This is possible for stock items. For items that are not in stock, we charge a 20 percent restocking fee. You bear the return costs. Returns are not possible for custom-made products.
What guarantee conditions apply?
All information sheets on the guarantee can be found on the Guarantee conditions page.
How do I complain about a delivery?
Please use the returns registration form. If you have any questions, please contact your contact person in the office.
How long is the warranty period?
The legal warranty period is two years.
What can I do if a parcel arrives damaged?
If there is slight damage, accept the parcel and ask the driver to confirm the damage in writing. Please take photographs as evidence. In case the parcel is severely damaged, please refuse to accept it.
What can I do if I receive a damaged item or the wrong item?
Please contact your contact person in the office.
What can I do if a delivered item has a hidden defect?
Please contact your contact person in the office.
What do I do if the delivery is incomplete?
Please contact your contact person in the office
Data protection
Will my data be given to third parties?
We use your personal data exclusively to process your order and to send you current offers by e-mail, if you have consented to this. We do not pass on your data to third parties.
We store and process your customer data in compliance with the regulations of the Federal Data Protection Act (BDSG) and the Teleservices Data Protection Act (TDDSG).
You are entitled to information, correction, blocking and deletion of your stored data at any time.